CALL NO. |
INSTITUTE |
FLOOR NO. |
ROOM NO. |
COMPLAINT-RAISED BY |
MOBILE NO. |
COMPLAINT-TYPE |
COMPLAINT-DETAILED |
CALL OPEN DATE-TIME |
CALL STATUS |
CALL ATTEND BY |
ACTUL PROBLEM FACED |
ACTION TAKEN |
MATERIAL REQUIRED |
MATERIAL AVAILABILITY |
MATERIAL COST |
CALL COMPLETED BY |
CALL RESOLUTION TIME |
REMARK |
VES-0000627 |
VESP |
THIRD |
310 |
shravya patkare |
8108332848 |
NETWORK |
CANON PRINTER IP PROBLEM |
2025-05-19 10:55:34 am |
CLOSED |
vishwas paradkar |
vlAN DHCP ISSUE |
reconfigured |
na |
NOT REQUIRED |
0 |
vishwas paradkar |
2025-05-20 16:57:00 pm |
printer started working |
VES-0000625 |
VESP |
FIRST |
110 |
ankita alam |
7208538950 |
NETWORK |
static ip promblem issues |
2025-05-19 10:14:42 am |
CLOSED |
yogesh v |
ISP ISSUE ( B PRIMO) |
BYPASS B PRIMOS ISP |
na |
NOT REQUIRED |
0 |
yogesh v |
2025-05-20 16:55:21 pm |
FIRST FLOOR INTERNET WORKING PROPERLY |
VES-0000623 |
VESP |
FIRST |
Library |
Ankita alam |
7208538950 |
HARDWARE |
Change the printer ribbon in the id card printer |
2025-05-17 13:18:48 pm |
CLOSED |
Vishwas paradkar |
Ribbon to be replaced |
Replaced ribbon |
Ribbon |
NOT REQUIRED |
0 |
Vishwas paradkar |
2025-05-20 12:11:15 pm |
Printer started |
VES-0000616 |
VESP |
GROUND |
003 |
UTTAM PARKAR |
8355971785 |
SOFTWARE |
ONLINE MEETING CAMERA SETTING ISSUES |
2025-05-14 17:30:01 pm |
CLOSED |
vishwas paradkar |
CAMERA NOT WORKING |
tried with settings of chrome browser and reconfigerd chrome after reinstallation |
na |
NOT REQUIRED |
0 |
vishwas paradkar |
2025-05-15 15:45:20 pm |
CAMERA WORKING PROPERLY |
VES-0000615 |
VESP |
FIRST |
Library |
ankita alam |
7208538950 |
SOFTWARE |
ID CARD PRINTER - RIBBON MISCUE ISSUE |
2025-05-14 17:23:14 pm |
CLOSED |
vishwas paradkar |
printer error message |
checked with cartridge, its ovwer |
na |
NOT REQUIRED |
0 |
|
2025-05-15 15:43:57 pm |
|
VES-0000614 |
VESP |
FIRST |
110 |
sanjay wankhade |
9819620924 |
NETWORK |
ip address promblem |
2025-05-13 12:51:35 pm |
CLOSED |
Vishwas paradkar |
Isp ip issue |
Fixed the issue |
Na |
NOT REQUIRED |
0 |
Vishwas paradkar |
2025-05-15 08:05:58 am |
Network started |
VES-0000613 |
VESP |
FOURTH |
406 |
anushree Isal |
9503252791 |
NETWORK |
network issue |
2025-05-10 16:46:12 pm |
CLOSED |
vishwas paradkar |
vlAN DHCP ISSUE |
reconfigured vlan |
na |
NOT REQUIRED |
0 |
vishwas paradkar |
2025-05-15 15:42:00 pm |
NETWORK STARTED. |
VES-0000611 |
VESP |
SEVENTH |
201 |
NILESH THORAT |
8459770900 |
SOFTWARE |
Google email id space issue |
2025-05-09 14:31:12 pm |
CLOSED |
vishwas paradkar |
gmail id space issue |
with help of shashank sir account is saved under proper ou |
na |
NOT REQUIRED |
0 |
vishwas paradkar |
2025-05-09 14:38:08 pm |
space issue rectified |
VES-0000607 |
VESP |
FIRST |
library |
vivek panbude |
9619315483 |
SOFTWARE |
staff id card issue in application |
2025-05-08 10:14:54 am |
CLOSED |
vishwas paradkar |
software error |
data saved properly with appropriate data type |
na |
NOT REQUIRED |
0 |
vishwas paradkar |
2025-05-08 10:39:23 am |
issue solved and i-card got printed correctly |
VES-0000601 |
VESP |
THIRD |
310 |
Shravya Patkare |
8108332848 |
HARDWARE |
canon network printer sharing issue |
2025-05-02 12:52:30 pm |
CLOSED |
|
VLAN ISSUE |
SOLVED VLAN SHARING |
NA |
NOT REQUIRED |
0 |
VISHWAS PARADKAR |
2025-05-02 12:56:34 pm |
PRINTER IS SHARING PROPERLY IN NETworK |
VES-0000593 |
VESP |
GROUND |
014 |
uttam parkar |
9819829134 |
HARDWARE |
NEW DESKTOP TO BE INSTALLED ALONG WITH OLD PC BACKUP |
2025-04-17 10:18:14 am |
CLOSED |
vishwas paradkar |
|
new pc installed |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-05-05 16:27:39 pm |
pc installed |
VES-0000592 |
VESP |
GROUND |
004 |
poonam goraksha |
9819829134 |
HARDWARE |
new desktop to be installed along with old pc backup |
2025-04-17 10:14:23 am |
CLOSED |
vishwas paradkar |
|
new pc installed |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-05-05 16:25:18 pm |
pc installed |
VES-0000591 |
VESP |
FIRST |
111 |
vivek panbude |
9819829134 |
HARDWARE |
i-card printer to be installed on library pc |
2025-04-17 10:13:13 am |
CLOSED |
|
|
i-card printer installed and activated with parallel uninstallation from old system |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-04-19 14:59:21 pm |
printer installed and now its working |
VES-0000590 |
VESP |
GROUND |
014 |
rupesh shelar |
9819829134 |
SOFTWARE |
store (Indent )Software to be installed on desktop |
2025-04-17 10:10:29 am |
CLOSED |
|
|
software installed over network |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-04-19 14:58:02 pm |
call completed with software installation |
VES-0000589 |
VESP |
FIRST |
106 |
uma lohiya |
9819829134 |
HARDWARE |
PC do not start |
2025-04-17 10:09:10 am |
CLOSED |
|
|
windows reinstalled and keyboard replaced |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-04-19 14:57:16 pm |
now pc is working |
VES-0000588 |
VESP |
FIRST |
106 |
shubhra tonge |
9819829134 |
HARDWARE |
PC Not working ( Lan Issue) |
2025-04-17 10:07:59 am |
CLOSED |
|
onboard lan not working |
desktop replaced with working lan and reinstalled windows |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-04-19 14:55:24 pm |
pc made working |
VES-0000585 |
VESP |
GROUND |
014 |
Diksha c |
9819829134 |
HARDWARE |
Cpu to be replaced... Its very old and working very slow. |
2025-04-09 16:02:32 pm |
CLOSED |
|
|
cpu replaced with new ssd and data backed up from old system |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-04-19 14:56:35 pm |
pc made working |
VES-0000584 |
VESP |
GROUND |
014 |
Aastha r |
9819829134 |
HARDWARE |
Cpu to be replaced... Its working very slow. |
2025-04-09 16:00:44 pm |
CLOSED |
|
|
ssd installed and ram increased |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-04-19 14:54:32 pm |
pc made working with latest os |
VES-0000582 |
VESP |
GROUND |
10 |
Nikhil satpute |
9819829134 |
HARDWARE |
PC do not start |
2025-04-07 17:16:00 pm |
CLOSED |
vishwas paradkar |
graphic card issue |
reinstalled graphic card and ram |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-04-19 14:53:05 pm |
pc made working |
VES-0000577 |
VESP |
FIRST |
107 |
Sangita bhoyar |
9819829134 |
SOFTWARE |
Pc shuts down in between |
2025-03-28 11:54:35 am |
CLOSED |
|
software issue |
windows reinstalled |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-03-28 12:19:42 pm |
pc made working |
VES-0000523 |
VESP |
THIRD |
305 |
Nikhil shevale |
9819829134 |
SOFTWARE |
Pc do not start property. Windows error |
2025-01-29 09:59:42 am |
CLOSED |
vishwas paradkar |
software issue |
windows reinstalled |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-03-28 12:27:02 pm |
pc made working |
VES-0000521 |
VESP |
FOURTH |
401 |
sonali pawar |
9819829134 |
SOFTWARE |
android studio not working properly on ifp panel |
2025-01-28 13:07:01 pm |
CLOSED |
vishwas paradkar |
disk storage space issue |
storage cleaned and made some space |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-03-28 12:21:53 pm |
now software working properly |
VES-0000520 |
VESP |
THIRD |
305 |
nikhil |
9819829134 |
SOFTWARE |
windows not working |
2025-01-28 13:05:07 pm |
CLOSED |
vishwas paradkar |
software issue |
windows reinstalled |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-03-28 12:29:15 pm |
pc working now |
VES-0000517 |
VESP |
GROUND |
all over |
VISHWAS PARADKAR |
9819829134 |
NETWORK |
Slow speed internet |
2025-01-27 09:30:29 am |
CLOSED |
vishwas paradkar |
no internet due to isp issue |
co ordinating pravin sir and got updates |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-03-28 12:27:31 pm |
internet started after isp side issue got resolved |
VES-0000515 |
VESP |
THIRD |
310 |
Purva patil |
9819829134 |
NETWORK |
No network in pc |
2025-01-24 15:48:18 pm |
OPEN |
|
|
|
|
|
0 |
|
|
|
VES-0000514 |
VESP |
FIRST |
107 |
VISHWAS PARADKAR |
9819829134 |
HARDWARE |
No internet connection for one pc in lab |
2025-01-22 15:45:22 pm |
CLOSED |
vishwas paradkar |
vlan issue |
co ordinating yogesh sir required changes done |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-03-28 12:21:05 pm |
net is working properly |
VES-0000513 |
VESP |
GROUND |
10 |
Vishwas paradkar |
9819829134 |
HARDWARE |
CISCO managed switch a Alongwith cisco access point to be configured |
2025-01-21 15:48:14 pm |
CLOSED |
vishwas paradkar |
switch is to be configured |
co ordinating yogesh sir for switch configuration |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-03-28 12:23:24 pm |
network started working |
VES-0000509 |
VESP |
FIRST |
111 |
Vishwas paradkar |
9819829134 |
HARDWARE |
Poe switch needs to CONFIGURE for library |
2025-01-15 16:53:23 pm |
CLOSED |
vishwas paradkar |
configuration requried |
co ordinated yogesh sir for configuration |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-03-28 12:24:36 pm |
switch configuration done |
VES-0000508 |
VESP |
FIFTH |
508 |
Vishwas paradkar |
9819829134 |
NETWORK |
Network issue to IFP panel |
2025-01-15 16:51:25 pm |
CLOSED |
vishwas paradkar |
vlan issue |
co ordinating yogesh sir required changes done |
|
NOT REQUIRED |
0 |
vishwas paradkar |
2025-03-28 12:17:06 pm |
net is working properly |
VES-0000445 |
VESP |
FOURTH |
406 |
Anushree i |
9503252791 |
HARDWARE |
Pc not switch on |
2024-10-23 16:38:14 pm |
CLOSED |
vishwas paradkar |
pc do not power on due to bad smps |
smps replaced |
smps |
IN STOCK |
0 |
vishwas paradkar |
2024-10-23 16:43:59 pm |
pc started and now working |
VES-0000394 |
VESP |
GROUND |
103 |
Vishwas paradkar |
9819829134 |
NETWORK |
Wi-Fi issue |
2024-10-03 13:47:51 pm |
CLOSED |
Vishwas paradkar |
No internet |
Called pravin sir |
Na |
NOT REQUIRED |
0 |
Pravin sir |
2024-10-19 15:50:43 pm |
Wifi started |
VES-0000361 |
VESP |
THIRD |
205 |
Vidya udhane |
9819829134 |
HARDWARE |
Pc not started |
2024-09-04 12:51:14 pm |
CLOSED |
Vishwas paradkar |
Smps dead |
Replaced smps |
Smps |
IN STOCK |
0 |
Vishwas paradkar |
2024-10-19 15:47:39 pm |
Pc started |
VES-0000328 |
VESP |
GROUND |
10 |
Vishwas paradkar |
9819829134 |
HARDWARE |
Cisco Wi-Fi to be configured |
2024-07-31 11:37:46 am |
CLOSED |
Vishwas paradkar |
Configuration required |
Configured and started working |
|
NOT REQUIRED |
0 |
Vishwas paradkar |
2025-03-28 12:14:31 pm |
|
VES-0000318 |
VESP |
FOURTH |
403 |
Sonali pawar |
8767531111 |
SOFTWARE |
SPEAKER NOT WORKING |
2024-07-26 12:08:43 pm |
CLOSED |
Vishwas paradkar |
Speaker were not working |
Speakers unmuted |
Na |
NOT REQUIRED |
0 |
Vishwas paradkar |
2024-07-29 19:00:38 pm |
Speaker started working |
VES-0000317 |
VESP |
FIFTH |
504 |
Vaishali rajeshirke |
9819829134 |
HARDWARE |
Pc do not start |
2024-07-26 12:06:08 pm |
CLOSED |
Vishwas paradkar |
Smps dead |
Replaced smps |
Smps |
IN STOCK |
0 |
Vishwas paradkar |
2024-07-29 18:59:30 pm |
Pc started |
VES-0000293 |
VESP |
GROUND |
014 |
Shrikrishna Gangaram Bhalekar |
9920459998 |
NETWORK |
Internet not working |
2024-07-09 10:21:26 am |
CLOSED |
Vishwas paradkar |
No internet |
Checked connections with the help of sandeep sir and yogesh sir. And corrected the connection |
|
NOT REQUIRED |
0 |
Sandeep sir and yogesh sir |
2024-07-16 08:42:31 am |
|
VES-0000285 |
VESP |
GROUND |
014 |
Diksha Chavan |
8850918693 |
SOFTWARE |
Keyboard not typed in marathi |
2024-07-05 11:45:24 am |
CLOSED |
Vishwas paradkar |
Marathi typing error |
Marathi font installed |
Na |
NOT REQUIRED |
0 |
Vishwas paradkar |
2024-07-05 12:09:23 pm |
|
VES-0000273 |
VESP |
GROUND |
014 |
KALPANA VIJAYKUMAR |
9867063218 |
SOFTWARE |
EasyTDS Software update issue |
2024-06-28 16:11:47 pm |
CLOSED |
Vishwas paradkar |
Software update issue |
Software updated successfully by setting up |
Na |
NOT REQUIRED |
0 |
Vishwas paradkar |
2024-06-28 16:13:15 pm |
|
VES-0000270 |
VESP |
GROUND |
014 |
Diksha Chavan |
8850918693 |
HARDWARE |
Keyboard not working |
2024-06-27 15:13:13 pm |
CLOSED |
Vishwas paradkar |
Keyboard not working |
Port changed |
-- |
NOT REQUIRED |
0 |
Vishwas paradkar |
2024-06-27 15:40:53 pm |
|
VES-0000269 |
VESP |
GROUND |
014 |
Shrikrishna Gangaram Bhalekar |
9920459998 |
HARDWARE |
Scanner not working |
2024-06-27 15:09:57 pm |
CLOSED |
Vishwas paradkar |
Scanner not detected |
Scanner reinstalled and solved |
-- |
NOT REQUIRED |
0 |
Vishwas paradkar |
2024-06-27 15:39:18 pm |
|
VES-0000253 |
VESP |
FOURTH |
400 |
vidya S lunge |
9323304026 |
HARDWARE |
some keys on eyoard not working |
2024-06-19 15:17:58 pm |
CLOSED |
vishwas paradkar |
keyboard not working |
new keyboard issued |
keyboard |
IN STOCK |
0 |
vishwas paradkar |
2024-06-19 15:40:28 pm |
keyboard is working now |
VES-0000248 |
VESP |
FIRST |
108A |
vishwas Paradkar |
9819829134 |
HARDWARE |
cisco access points configuration error |
2024-06-18 10:25:18 am |
CLOSED |
Yogesh V |
cisco access point configure |
CISCO ACCESS POINT CONFIGURE |
No |
NOT REQUIRED |
0 |
yogesh v |
2024-06-18 16:57:37 pm |
cisco access point working Now |