| CALL NO. |
INSTITUTE |
FLOOR NO. |
ROOM NO. |
COMPLAINT-RAISED BY |
MOBILE NO. |
COMPLAINT-TYPE |
COMPLAINT-DETAILED |
CALL OPEN DATE-TIME |
CALL STATUS |
CALL ATTEND BY |
ACTUL PROBLEM FACED |
ACTION TAKEN |
MATERIAL REQUIRED |
MATERIAL AVAILABILITY |
MATERIAL COST |
CALL COMPLETED BY |
CALL RESOLUTION TIME |
REMARK |
VES-0000599 |
VESASC |
GROUND |
Admin Office |
Satish hingse |
9870334764 |
NETWORK |
Wifi not working last two days |
2025-04-24 11:04:38 am |
CLOSED |
yogesh v |
WIFI NOT WORKING |
WIFI RECONFIGURED |
na |
NOT REQUIRED |
0 |
yogesh v |
2025-05-08 12:24:06 pm |
WIFI WORKING PROPERLY |
VES-0000598 |
VESASC |
GROUND |
Admin Office |
Satish hingse |
9870334764 |
NETWORK |
Since mornining wifi not working - daily |
2025-04-23 11:35:28 am |
CLOSED |
yogesh v |
HIGH UTILIZATION NETWORK |
DUE TO HIGH UTILIZATION IMPLEMENT CENTRALIZED POLICY |
na |
NOT REQUIRED |
0 |
yogesh v |
2025-05-08 12:15:10 pm |
NETWORK STARTED AFTER RESTORING POLICY |
VES-0000583 |
VESASC |
FIRST |
108 |
Sudhakar U |
9443151464 |
NETWORK |
staff machine ip need to ping from student vlan to get upload file from student Staff ( IP 192.168.50.65 ) |
2025-04-08 14:06:03 pm |
CLOSED |
|
INTER vlAN ISSUE |
IPHOSTING DONE IN STAFF AND STUDENT VLAN FOR REQUIRED IP |
na |
NOT REQUIRED |
0 |
yogesh v |
2025-05-08 12:12:30 pm |
STAFF MACHINE PINGING STARTED TO STUDENT VLAN |
VES-0000572 |
VESASC |
GROUND |
Principal Cabin |
Satish hingse |
9870334764 |
CCTV |
Some cctv CAMERA NOT WORKING IN PRICIPAL CABIN |
2025-03-26 10:36:05 am |
CLOSED |
SUDHIR TAMBE |
CAMERA NOT WORKING |
BNC CONNECTOR CHANGED |
BNC CONNECTOR |
IN STOCK |
0 |
SUDHIR TAMBE |
2025-05-08 12:11:47 pm |
CAMERA WORKING PROPERLY |
VES-0000571 |
VESASC |
GROUND |
Admin Office |
Satish hingse |
9870334764 |
NETWORK |
Internet slow problem |
2025-03-25 10:57:26 am |
CLOSED |
yogesh v |
ISP ISSUE ( B PRIMO) |
BYPASS B PRIMOS ISP |
na |
NOT REQUIRED |
0 |
yogesh v |
2025-05-08 12:11:00 pm |
ADMIN OFFICE INTERNET WORKING PROPERLY |
VES-0000570 |
VESASC |
GROUND |
Admin Office |
Satish hingse |
9870334764 |
NETWORK |
Internet slow problem |
2025-03-24 12:44:44 pm |
CLOSED |
yogesh v |
ISP ISSUE ( B PRIMO) |
BYPASS B PRIMOS ISP |
na |
NOT REQUIRED |
0 |
yogesh v |
2025-05-08 12:09:27 pm |
ADMIN OFFICE INTERNET WORKING PROPERLY |
VES-0000568 |
VESASC |
FIRST |
108 |
Sudhakar U |
9443151464 |
NETWORK |
last few months 1st floor net is not working properly and today few machine accuring APIPA Series IP , instad of DHCP so kindly do the need ful as soon as possible because from next week our practicals exam going to start |
2025-03-22 13:09:55 pm |
CLOSED |
yogesh v |
vlAN DHCP ISSUE |
DHCP RECONFIGURED |
na |
NOT REQUIRED |
0 |
yogesh v |
2025-05-08 12:05:44 pm |
FIRST FLOOR INTERNET WORKING PROPERLY |
VES-0000489 |
VESASC |
SEVENTH |
Staffroom |
Nitin kachale |
9222228985 |
NETWORK |
Sophos not work from 2 last week |
2024-12-22 18:51:42 pm |
CLOSED |
yogesh v |
sophos not working |
reconfigured sophos |
na |
NOT REQUIRED |
0 |
yogesh v |
2025-05-08 12:04:58 pm |
sophos is working |
VES-0000487 |
VESASC |
SEVENTH |
Staffroom |
Nitin kachale |
9222228985 |
NETWORK |
Sophos not working |
2024-12-18 10:59:41 am |
CLOSED |
yogesh v |
sophos not working |
reconfigured sophos |
na |
NOT REQUIRED |
0 |
yogesh v |
2025-05-08 12:04:30 pm |
sophos is working |
VES-0000483 |
VESASC |
FOURTH |
Classroom 408 , osm lab , maths lab, |
Nitin kachale |
922222885 |
NETWORK |
Sophos not work |
2024-12-07 11:37:19 am |
CLOSED |
yogesh v |
sophos not working |
reconfigured sophos |
na |
NOT REQUIRED |
0 |
yogesh v |
2025-05-08 12:03:23 pm |
sophos is working |
VES-0000363 |
VESASC |
FIRST |
109 |
Sudhakar U |
9443151464 |
NETWORK |
wifi not working in lab - ii |
2024-09-13 16:57:31 pm |
CLOSED |
yogesh and nitin k |
device not comes in sophos network |
reset the sophos and added to sophos network |
na |
NOT REQUIRED |
0 |
yogesh and nitin kachale |
2024-10-19 15:17:56 pm |
wifi working properly |
VES-0000362 |
VESASC |
FIRST |
108 |
Sudhakar U |
9443151464 |
NETWORK |
specific student machine need manual IP and it also should ping from staff vlan to Student vice-versa ip 192.168.53.211 |
2024-09-13 16:52:52 pm |
CLOSED |
Yogesh |
Inter VLAN Issue |
Shared printer ip address |
NA |
NOT REQUIRED |
0 |
Yogesh vitekar |
2024-10-19 17:08:57 pm |
vlan working properly |
VES-0000356 |
VESASC |
GROUND |
Admin Office |
Satish hingse |
9870334764 |
CCTV |
5th floor cctv footage not showing last two days |
2024-08-30 11:18:35 am |
CLOSED |
nitin kachale |
network switched not working |
sends for replacement |
na |
NOT REQUIRED |
0 |
nitin kachale |
2024-10-19 15:17:02 pm |
now working cctv and access point also |
VES-0000352 |
VESASC |
FIFTH |
Staff Room |
Satish hingse |
9870334764 |
CCTV |
5th floor cctv all cameras not working |
2024-08-29 11:23:39 am |
CLOSED |
nitin kachale |
recording fails |
on restart nvr problem solved |
na |
NOT REQUIRED |
0 |
nitin kachale |
2024-10-19 15:00:29 pm |
cctv recording for 5th floor working properly |
VES-0000350 |
VESASC |
FIFTH |
Staff Room |
Satish hingse |
9870334764 |
NETWORK |
Wifi not working in staff room |
2024-08-28 10:35:38 am |
CLOSED |
nitin kachale |
network switched not working |
sends for replacement |
na |
NOT REQUIRED |
0 |
nitin kachale |
2024-10-19 15:08:51 pm |
now working cctv and access point also |
VES-0000341 |
VESASC |
GROUND |
Admin office |
Savita R |
9004718983 |
NETWORK |
Internet not working |
2024-08-10 10:07:40 am |
CLOSED |
U.Sudhakar |
No internet acess |
NIC reset done |
|
NOT REQUIRED |
0 |
U.Sudhakar |
2024-09-06 13:28:57 pm |
|
VES-0000340 |
VESASC |
GROUND |
Admin office |
Pratibha jangle |
8779656819 |
NETWORK |
Network printer not able to scan |
2024-08-09 15:55:07 pm |
CLOSED |
U.Sudhakar |
NOt able to scan from network |
shared folder moved from actual path |
|
NOT REQUIRED |
0 |
U.Sudhakar |
2024-09-06 13:17:25 pm |
|
VES-0000333 |
VESASC |
FOURTH |
Lab B/C |
Divya Shetty |
9930096921 |
HARDWARE |
Projector requirement in lab |
2024-08-02 11:54:26 am |
CLOSED |
|
madam wants projector for lecture |
projector cable was not fixed permentaly so i connected the same for temp basis |
|
NOT REQUIRED |
0 |
U.Sudhakar |
2024-08-02 12:00:59 pm |
sugested nitin kachale to fix the projetor connectin permanet basis as soon as possible |
VES-0000332 |
VESASC |
GROUND |
Admin Office |
Savita Ravindra |
9004718983 |
HARDWARE |
Machine booting issue |
2024-08-02 11:16:26 am |
CLOSED |
U.Sudhakar |
Machine booting issue |
secondary SATA HDD problem Removed the same and now machine problem rectified and proper booting in process with SATA SSD Primary HDD |
|
NOT REQUIRED |
0 |
U.Sudhakar |
2024-08-02 11:40:31 am |
Reported Satish Sir to get the data Backup from Sata HDD if the user need .. |
VES-0000331 |
VESASC |
GROUND |
Principal Cabin |
Satish hingse |
9870334764 |
CCTV |
not showing cctv footage in principal cabin |
2024-08-02 11:12:43 am |
CLOSED |
nitin kachale |
ivms software takes so much time to load |
system restart |
na |
NOT REQUIRED |
0 |
nitin kachale |
2024-10-19 15:07:05 pm |
working properly |
VES-0000326 |
VESASC |
GROUND |
Principal Cabin |
Satish hingse |
9870334764 |
CCTV |
Last three days cctv not working |
2024-07-31 11:17:00 am |
CLOSED |
nitin kachale |
ivms software issue and os takes much time to load |
install new ssd 256gb and install softwares |
ssd |
NOT REQUIRED |
0 |
nitin kachale |
2024-10-19 15:04:13 pm |
working properly |
VES-0000321 |
VESASC |
GROUND |
Principal Cabin |
satish |
9870334764 |
CCTV |
cctv CAMERA NOT WORKING IN PRICIPAL CABIN |
2024-07-29 13:01:34 pm |
CLOSED |
|
ivms software issue and os takes much time to load |
install new ssd 256gb and install softwares |
ssd |
NOT REQUIRED |
0 |
nitin kachale |
2024-10-19 14:57:49 pm |
working properly |
VES-0000314 |
VESASC |
FIRST |
108 |
Sudhakar U |
9443151464 |
NETWORK |
Network Printer IP got from yogesh but not PIng from student |
2024-07-25 15:29:11 pm |
CLOSED |
|
Printer sharing issue |
added printer ip in sophos firewall for inter vlan sharing |
no |
NOT REQUIRED |
0 |
yogesh v |
2024-07-25 15:48:38 pm |
printer sharing done in student vlan |
VES-0000303 |
VESASC |
FIFTH |
Staff Room |
Commerce Department |
9619017374 |
HARDWARE |
Monitor of commerce department computer not working |
2024-07-13 10:50:54 am |
CLOSED |
|
Monitor Problem |
informed Nitin Kachale to change monitor |
|
NOT REQUIRED |
0 |
Sudhakar u |
2024-07-13 10:58:39 am |
informed Nitin Kachale to chage monitor |
VES-0000298 |
VESASC |
GROUND |
Principal Cabin |
Satish hingse |
9870334764 |
NETWORK |
Wifi not working last three days |
2024-07-11 10:19:49 am |
CLOSED |
|
unify adapter issue |
changed adapter |
na |
NOT REQUIRED |
0 |
nitin |
2024-10-19 14:53:33 pm |
wifi working properly |
VES-0000294 |
VESASC |
GROUND |
Admin Office |
Satish hingse |
9870334764 |
NETWORK |
Wifi not working last two days |
2024-07-10 10:56:02 am |
CLOSED |
|
unify adapter issue |
changed adapter |
na |
NOT REQUIRED |
0 |
nitin |
2024-10-19 14:49:37 pm |
wifi working properly |
VES-0000290 |
VESASC |
GROUND |
Admin Office |
Sumitra Pillai |
8879830404 |
NETWORK |
Network folder not accessable |
2024-07-06 11:56:00 am |
CLOSED |
U.Sudhakar |
not able to access share folder from server |
server network problem |
|
NOT REQUIRED |
0 |
U.Sudhakar |
2024-07-06 11:58:44 am |
now the problem rectified and user got access to share folder |
VES-0000282 |
VESASC |
GROUND |
Admin Office |
Pratibha jangle |
8779656819 |
NETWORK |
Printer not working |
2024-07-04 12:12:27 pm |
CLOSED |
U.Sudhakar |
printing sharing problem |
pinter sharing reconfiguired |
|
NOT REQUIRED |
0 |
U.Sudhakar |
2024-07-04 12:27:15 pm |
NOw printing is possible through sharing |
VES-0000254 |
VESASC |
GROUND |
OFFICE |
Sw |
7039519446 |
HARDWARE |
Printer problem |
2024-06-21 10:22:55 am |
CLOSED |
Sudhakar |
Printing is not working |
Network switch off |
|
NOT REQUIRED |
0 |
Sudhakar |
2024-06-21 10:26:40 am |
Problem rectified |
VES-0000251 |
VESASC |
GROUND |
Office |
Kavita |
7977643594 |
NETWORK |
Internet not working |
2024-06-19 10:42:32 am |
CLOSED |
sudhakar |
Internet not working |
1st floor switch power drip in main power db |
|
NOT REQUIRED |
0 |
sudhakar |
2024-06-19 13:15:26 pm |
informed electrician to clear that problem , so he conveyed us that if problem repeat @ that he can check |
VES-0000249 |
VESASC |
GROUND |
Principal Cabin |
Satish hingse |
9870334764 |
CCTV |
not showing cctv footage in principal cabin |
2024-06-18 12:13:22 pm |
CLOSED |
yogesh v |
due to water leakage in 5th floor and construction work is going on 4th floor all the devices connections are required to remove. |
DUE TO WATER LEAKAGE IN 5TH FLOOR AND CONSTRUCTION WORK IS GOING ON 4TH FLOOR ALL THE DEVICES CONNECTIONS ARE REMOVED. |
no |
NOT REQUIRED |
0 |
YOGESH |
2024-06-19 09:41:33 am |
work in progress |
VES-0000247 |
VESASC |
SECOND |
203/214 |
nitin kachale |
9987155482 |
NETWORK |
lan unpluged |
2024-06-18 10:12:51 am |
CLOSED |
Yogesh V |
internet is not working |
wire trace |
one patch cord |
IN STOCK |
0 |
yogesh v |
2024-06-18 17:03:59 pm |
internet is working now |
VES-0000194 |
VESASC |
FOURTH |
AV ROOM |
Pratibha |
9768509131 |
AIR-CONDITIONER |
Not working |
2023-10-13 12:12:49 pm |
CLOSED |
Santosh |
GAs |
Refill |
- |
NOT REQUIRED |
0 |
OK |
2023-10-13 12:16:02 pm |
AC IS WORKING PROPERLY |