TECHNICAL ISSUES ACROSS SVVKMV, NEHRU NAGAR, KURLA

CALL NO. INSTITUTE FLOOR NO. ROOM NO. COMPLAINT-RAISED BY MOBILE NO. COMPLAINT-TYPE COMPLAINT-DETAILED CALL OPEN DATE-TIME CALL STATUS CALL ATTEND BY ACTUL PROBLEM FACED ACTION TAKEN MATERIAL REQUIRED MATERIAL AVAILABILITY MATERIAL COST CALL COMPLETED BY CALL RESOLUTION TIME REMARK

VES-0000618

SVVKMV, KURLA

GROUND

Admin Office

Raj MADAM

8976867224

NETWORK

Scan to mail not working. SMTP AUTHENTICATION ISSUE WITH NETWORK PRINTER.

2025-05-15 10:58:31 am

CLOSED

All four school admi staff were facing scan to mail issues. smtp authentication error reported.

Asper the central it team instructed changed gateway all four printer gateway. issue resolved.

na

NOT REQUIRED

0

Sanjay wandre/shashank joshi

2025-05-15 11:49:37 am

VES-0000492

SVVKMV, KURLA

GROUND

admin office

Shilpa bhalerao

9004162701

SOFTWARE

WPS needs to be uninstalled

2025-01-02 10:42:49 am

CLOSED

Sanjay wandre

wps was installed, need to uninstall.

removd wps office

NA

NOT REQUIRED

0

Sanjay wandre

2025-01-02 11:58:29 am

VES-0000472

SVVKMV, KURLA

FIRST

computer lab 1

Madhavi Teacher

8976867224

HARDWARE

System not booting

2024-11-22 15:20:57 pm

CLOSED

Sanjay wandre

system boot issue

Formatted the system.

NA

NOT REQUIRED

0

Sanjay wandre

2024-11-25 14:29:47 pm

VES-0000451

SVVKMV, KURLA

GROUND

admin office

sanjay shinde

8976867224

SOFTWARE

scanner to be installed on desktop system.

2024-11-08 12:10:40 pm

CLOSED

Sanjay wandre

need to installed scanner

installed canon scanner.

na

NOT REQUIRED

0

Sanjay wandre

2024-11-08 12:18:55 pm

VES-0000442

SVVKMV, KURLA

GROUND

Admin Office

SANJAY SHINDE

8976867224

SOFTWARE

image cutter and scan to email to be done for Preeti pagare

2024-10-21 12:58:52 pm

CLOSED

Sanjay wandre

need to installed image cutter and scan to eamil setting to be done

installed image cutter software and done the scan to email seeting on printer

na

NOT REQUIRED

0

Sanjay wandre

2024-10-21 13:00:17 pm

na

VES-0000440

SVVKMV, KURLA

GROUND

Admin Office

SANJAY SHINDE

8976867224

HARDWARE

desktop system not start up issue

2024-10-18 13:16:10 pm

CLOSED

Sanjay wandre

system not starting

checked power connection. fixed the same.

NA

NOT REQUIRED

0

Sanjay wandre

2024-10-18 16:04:53 pm

VES-0000439

SVVKMV, KURLA

FIRST

computer lab 2

TRUPTI

8976867224

SOFTWARE

SYSTEM NOT BOOTING IN WINDOWS OS

2024-10-17 14:46:25 pm

CLOSED

sanjay wandre

sysems is stating with repair mode

system started with safe mode. now sysem starting with normal mode

na

NOT REQUIRED

0

sanjay wandre

2024-10-17 15:48:10 pm

na

VES-0000438

SVVKMV, KURLA

FIRST

computer lab 2

sanjay wandre

8976867224

SOFTWARE

need to installed ubuntu, window OS

2024-10-17 14:44:05 pm

CLOSED

sanjay wandre

need to install UBUTU, WINDOWS os & other required software on system no 35.

INSTALLed UBUTU, WINDOWS OS & OTHER REQUIRED SOFTWARE ON SYSTEM NO 35.

na

NOT REQUIRED

0

sanjay wandre

2024-10-17 16:33:40 pm

na

VES-0000433

SVVKMV, KURLA

SECOND

209,207,206,204,201,203

SANJAY WANDRE

8976867224

SOFTWARE

ms office activation issue

2024-10-16 12:38:26 pm

CLOSED

Sanjay wandre

sign in issue noticed of ms office

reactivated ms office

na

NOT REQUIRED

0

Sanjay wandre

2024-10-16 12:43:36 pm

VES-0000432

SVVKMV, KURLA

GROUND

Shashi

9833275604

SOFTWARE

CC Avenue not responding

2024-10-15 15:08:15 pm

CLOSED

sanjay wandre

ccavenue login issue noticed

user is coordinating with concerned person

na

NOT REQUIRED

0

sanjay wandre

2024-10-17 15:45:46 pm

VES-0000430

SVVKMV, KURLA

GROUND

Mrs. Geeta Singh

8976867224

SOFTWARE

NEED TO ADD 3 emp on biometric system

2024-10-15 12:46:29 pm

CLOSED

Sanjay wandre

need to update 3 new employee record on biometric and essl

updated 3 new employee record on biometric and essl

na

NOT REQUIRED

0

Sanjay wandre

2024-10-15 13:57:25 pm

na

VES-0000429

SVVKMV, KURLA

FIRST

COMPUTER LAB 1

SANJAY WANDRE

8976867224

SOFTWARE

desktop system to be formated and need to install required software

2024-10-14 16:21:59 pm

CLOSED

Sanjay wandre

os and other software to be install

OS AND software installed

NA

NOT REQUIRED

0

Sanjay wandre

2024-10-14 16:23:39 pm

VES-0000426

SVVKMV, KURLA

FIRST

COMPUTER LAB 2

SANJAY WANDRE

8976867224

SOFTWARE

software to be installed on dual booting system

2024-10-11 17:02:39 pm

CLOSED

s

required software to be install on desktop system.

basic and other required software installed.

NA

NOT REQUIRED

0

Sanjay wandre

2024-10-11 17:03:49 pm

VES-0000417

SVVKMV, KURLA

GROUND

admin office

SMITA JADHAV

9920057834

HARDWARE

printer to be installed.

2024-10-09 14:18:54 pm

CLOSED

Sanjay wandre

new printer needs to be install

installed hp1108 printer

NA

NOT REQUIRED

0

Sanjay wandre

2024-10-09 16:30:34 pm

na

VES-0000411

SVVKMV, KURLA

GROUND

Admin Office

Shashi rai

8976867224

SOFTWARE

erm site working slow

2024-10-08 14:57:47 pm

CLOSED

Sanjay wandre

erop site was slow

deleted temp files, cleared history. issue resolved

na

NOT REQUIRED

0

Sanjay wandre

2024-10-08 14:59:40 pm

na

VES-0000408

SVVKMV, KURLA

GROUND

LIBRARY ROOM

SANJAY SHINDE

8976867224

HARDWARE

DISPLAY ISSUE

2024-10-07 17:26:48 pm

CLOSED

Sanjay wandre

thre was display issue.

checked ram, cleaned it and reinstalled. issue resolved.

Used from stock

NOT REQUIRED

0

Sanjay wandre

2024-10-07 17:28:08 pm

na

VES-0000406

SVVKMV, KURLA

GROUND

ADMIN OFFICE

SANJAY SHINDE

8976867224

SOFTWARE

NEED TO INSTALLED IMAGE CUTTER

2024-10-07 17:20:13 pm

CLOSED

Sanjay wandre

need to installed image cutter

installed image cutter on desktop system and explain how to process scanned documents for photo and sign of students.

na

NOT REQUIRED

0

Sanjay wandre

2024-10-07 17:21:30 pm

NA

VES-0000405

SVVKMV, KURLA

FIRST

COMPUTER LAB 2

SANJAY WANDRE

8976867224

SOFTWARE

ubuntu, windows and other software need to be installed

2024-10-07 17:17:43 pm

CLOSED

Sanjay wandre

ubuntu, windows and other software need to be installed

INSTALLED ubuntu, windows and other softwareS ON 2 DESKTOP SYSTEMS

NA

NOT REQUIRED

0

Sanjay wandre

2024-10-07 17:18:53 pm

NA

VES-0000398

SVVKMV, KURLA

GROUND

sanjay shinde

8369016982

SOFTWARE

Scan documents is not coming in pdf

2024-10-04 13:16:58 pm

CLOSED

Sanjay wandre

Scanned images issue with image cutter & images uploading on dept webiste

INSTALLED IMAGE CUTTER AND DONE REQUIRED SETTING iSSUE RESOLVED

na

NOT REQUIRED

0

Sanjay wandre

2024-10-04 16:22:13 pm

VES-0000397

SVVKMV, KURLA

FIRST

Comp. Lab 2

mrs trupti parkhe

9890725498

NETWORK

there are some sysyems showing no internet connection(system no. 1,20,21)

2024-10-04 11:31:33 am

CLOSED

no network on lab2 desktop systems

Ethernet card was disabled. enabled the same. issue resolved

na

NOT REQUIRED

0

Sanjay wandre

2024-10-04 11:45:29 am

na

VES-0000396

SVVKMV, KURLA

GROUND

Admin office

sanjay shinde

8369016982

HARDWARE

cpu not function power on

2024-10-04 11:07:58 am

CLOSED

Sanjay wandre

Power issue with desktop sytem

power cable was unplugged. reconnected the same. issue resolved.

na

NOT REQUIRED

0

Sanjay wandre

2024-10-04 11:48:16 am

na

VES-0000393

SVVKMV, KURLA

GROUND

principal cabin

madhavi varak parkar

8652185671

HARDWARE

installation of printer drivers

2024-10-01 16:27:05 pm

CLOSED

Sanjay wandre

need to install printer

installed hp 1108 printer for desktop

na

NOT REQUIRED

0

Sanjay wandre

2024-10-01 16:57:56 pm

installed hp 1108 printer for desktop

VES-0000335

SVVKMV, KURLA

GROUND

Raj

7208584592

SOFTWARE

Professional site working extremely slow

2024-08-07 12:40:42 pm

CLOSED

Deepesh u bamaniya

site is working slow

clean temp files and cache file

NOT REQUIRED

0

Deepesh U Bamaniya

2024-08-07 13:09:42 pm

site working smoothly

VES-0000334

SVVKMV, KURLA

GROUND

Kurla Campus

Sanjay Wandre

8976867224

NETWORK

nwt is down at kurla campus.

2024-08-02 12:03:08 pm

CLOSED

sanjay wandre

isp issue

fiber issue resolved by isp

NOT REQUIRED

0

sanjay wandre

2024-08-07 13:12:56 pm

fiber issue resolved by isp

VES-0000284

SVVKMV, KURLA

GROUND

Raj

7208584592

NETWORK

Net is not working since yesterday 5pm

2024-07-05 11:16:41 am

CLOSED

Deepesh bamaniya

Fiber isssue from isp side

isp resolved fiber issued

na

NOT REQUIRED

0

DEEPESH BAMANIYA

2024-07-12 12:46:00 pm

ISP RESOLVED FIBER ISSUED