TECHNICAL ISSUES ACROSS VES POLYTECHNIC

CALL NO. INSTITUTE FLOOR NO. ROOM NO. COMPLAINT-RAISED BY MOBILE NO. COMPLAINT-TYPE COMPLAINT-DETAILED CALL OPEN DATE-TIME CALL STATUS CALL ATTEND BY ACTUL PROBLEM FACED ACTION TAKEN MATERIAL REQUIRED MATERIAL AVAILABILITY MATERIAL COST CALL COMPLETED BY CALL RESOLUTION TIME REMARK

VES-0000765

VESP

FIFTH

503

shravya patkare

8108332838

HARDWARE

issue in printing

2025-09-04 12:47:01 pm

CLOSED

vishwas paradkar

canon printing error

printer driver reinstalled

NA

NOT REQUIRED

0

vishwas paradkar

2025-09-04 13:54:31 pm

issue resolved

VES-0000764

VESP

THIRD

306

sheetal kokate

9833570008

NETWORK

network connectivity issue

2025-09-04 12:03:18 pm

CLOSED

vishwas paradkar

Network cable wire tracing and Crimping required

cable traced and crimped

NA

NOT REQUIRED

0

vishwas paradkar

2025-09-04 13:53:33 pm

internet started successfully

VES-0000763

VESP

FIRST

111

store app

9619315483

SOFTWARE

store application not opening

2025-09-03 15:14:13 pm

CLOSED

vishwas paradkar

software error

installed store app on said desktop again and congifured

NA

NOT REQUIRED

0

vishwas paradkar

2025-09-03 16:30:06 pm

issue resolved

VES-0000754

VESP

FIRST

104

kamlesh tarkar

9821076679

NETWORK

wi fi not working properly

2025-08-20 15:18:15 pm

CLOSED

vishwas paradkar

wifi not working

vlan issue resolved with the help of yogesh sir

NOT REQUIRED

0

vishwas paradkar

2025-08-21 16:42:47 pm

VES-0000751

VESP

FIFTH

503

shravya patkare

8108332838

HARDWARE

issue in printer (not recovering)

2025-08-18 11:47:10 am

CLOSED

vishwas paradkar

printer error message

asked to remove and reload printer toner and resolved

NOT REQUIRED

0

vishwas paradkar

2025-08-21 16:43:32 pm

VES-0000750

VESP

FIRST

105

PRANIT NIGADE

9029500800

NETWORK

network settings staff room

2025-08-14 11:47:39 am

CLOSED

vishwas paradkar

Network cable wire tracing and Crimping required

cable traced and crimped

NA

NOT REQUIRED

0

vishwas paradkar

2025-09-04 13:49:37 pm

internet connection completed

VES-0000749

VESP

FIFTH

500

sagar mungase

7758822648

HARDWARE

Non system disk or disk error

2025-08-14 11:42:19 am

CLOSED

Vishwas paradkar

Windows error

Replaced hard drive and installed windows again

NOT REQUIRED

0

Vishwas paradkar

2025-08-14 13:08:48 pm

VES-0000745

VESP

SECOND

201A

shruti shirsath

8976002587

HARDWARE

printer installation problem

2025-08-13 13:11:42 pm

CLOSED

vishwas paradkar

printer do not responds

printer services restarted

NOT REQUIRED

0

vishwas paradkar

2025-08-14 09:18:15 am

issue resolved

VES-0000743

VESP

GROUND

014

aastha ramane

8355823923

HARDWARE

print issue

2025-08-12 11:58:47 am

CLOSED

vishwas paradkar

PRINTING ERROR

REMOTELY INSTALLED PRINTER AGAIN

NOT REQUIRED

0

vishwas paradkar

2025-08-12 14:06:30 pm

PRINTER STARTED AND ISSUE RESOLVED

VES-0000742

VESP

FIRST

library

vivek Panbube

9619315483

SOFTWARE

windows corrupted boot

2025-08-11 09:28:52 am

CLOSED

vishwas paradkar

taskbar and windows button not functioning, windows currupted

windows reinstalled and data backup up , office antivirus , windows activation, i card and printer driver/software installed

NOT REQUIRED

0

vishwas paradkar

2025-08-14 09:16:05 am

machine started working and issue resolved

VES-0000741

VESP

FIRST

library

ANKITA ALAM

7250853895

SOFTWARE

eSSL SOFTWARE ENTRY ISSUE

2025-08-07 11:04:54 am

CLOSED

vishwas paradkar

employee to be added in biometric machine

support given remotely to ankita

NOT REQUIRED

0

vishwas paradkar

2025-08-07 12:00:50 pm

employee added successfully

VES-0000740

VESP

GROUND

014

Shrikrishna gangaram bhalekar

9920459998

SOFTWARE

tally working slowly

2025-08-06 12:25:55 pm

CLOSED

vishwas paradkar

TALLY WORKING SLOW

ISSUE RESOLVED WITH THE HELP OF PRAVIN SIR

NOT REQUIRED

0

vishwas paradkar

2025-08-12 14:07:31 pm

issue resolved

VES-0000733

VESP

FIFTH

503

shravya patkare

8108332838

HARDWARE

issue in printer destination for scanning purpose

2025-08-01 11:38:52 am

CLOSED

vishwas paradkar

Canon Destination Setting not done

two Destination Set as File and Email for scanning

NOT REQUIRED

0

vishwas paradkar

2025-08-01 12:06:21 pm

scanning issue resolved

VES-0000732

VESP

SECOND

210

Aditya Jadhav

8108760307

SOFTWARE

MS Office 365 Installation Problem

2025-07-31 12:14:18 pm

CLOSED

vishwas paradkar

software error

remotely helped in software installation

NOT REQUIRED

0

vishwas paradkar

2025-07-31 12:51:24 pm

installation done

VES-0000728

VESP

GROUND

014

shrikrishna bhalekar

9920459998

NETWORK

office network issues

2025-07-29 10:28:08 am

CLOSED

vishwas paradkar

uplink issue at both the end of 002 and 014 switches

both side rj45 connectors joined and issue resolved

NOT REQUIRED

0

vishwas paradkar

2025-07-29 15:48:10 pm

internet started successfully

VES-0000717

VESP

FIRST

library

ankita alam

7208538950

NETWORK

network issue

2025-07-23 11:11:18 am

CLOSED

NOT REQUIRED

0

2025-07-23 13:08:10 pm

VES-0000707

VESP

FIRST

library

vivek panbude

9619315483

SOFTWARE

scanner barcode machin not woking

2025-07-19 17:02:01 pm

CLOSED

Vishwas paradkar

Scanner need to install

Scanner reinstalled and solved

NOT REQUIRED

0

Vishwas paradkar

2025-07-22 09:47:54 am

VES-0000706

VESP

FIFTH

Seminar Hall

Uttam Parkar

8355971785

SOFTWARE

Seminar Hall PC problem- not working properly.

2025-07-18 09:45:49 am

CLOSED

vishwas paradkar

PC DO NOT STARTED WINDOWS ERROR

PC FORMATTED, WINDOWS AND ANTIVIRUS/ OFFICE 365 INSTALLED AND ACTIVATED

NOT REQUIRED

0

vishwas paradkar

2025-07-19 16:07:11 pm

PC WORKING NOW

VES-0000701

VESP

FIRST

library

ANKITA ALAM

7250853895

SOFTWARE

no sound to lfp pannelai library

2025-07-17 13:12:04 pm

CLOSED

vishwas paradkar

no sound when played media file

sound setting checked in android mode and corrected(unmuted)

NOT REQUIRED

0

vishwas paradkar

2025-07-17 13:21:44 pm

VES-0000685

VESP

GROUND

014

KALPANA VIJAYKUMAR

9867063218

SOFTWARE

EASYPAY AND EasyTDS Software update issue

2025-07-11 10:26:10 am

CLOSED

vishwas paradkar

easy pay and easy tds software not getting update automatically.

contacted support team for remote and got it done

NOT REQUIRED

0

vishwas paradkar

2025-07-14 09:36:46 am

both softwares got updated

VES-0000684

VESP

FIRST

library

Ankita alam

7208538950

NETWORK

Admission setup

2025-07-10 14:01:05 pm

CLOSED

vishwas paradkar

pcs need to be setup and networking required

pcs connected and networking done using lan sharing devices, ext supply board.

NOT REQUIRED

0

vishwas paradkar

2025-07-14 09:32:57 am

setup done as per requirement.

VES-0000675

VESP

FIFTH

503

shravya patkare

8108332848

HARDWARE

printer is not working(ip is changed)

2025-07-08 12:06:20 pm

CLOSED

vishwas paradkar

PRINTER NOT WORKING

REMOTE ACCESS TAKEN AND PRINTER REINSTALLED

NA

NOT REQUIRED

0

vishwas paradkar

2025-07-08 14:59:11 pm

VES-0000645

VESP

GROUND

014

KALPANA VIJAYKUMAR

9867063218

SOFTWARE

Error while downloading batch file for form 16

2025-06-10 13:42:58 pm

CLOSED

Vishwas paradkar

Browser version as well as java version error

Software updated successfully by setting up

Na

NOT REQUIRED

0

Vishwas paradkar

2025-06-10 18:20:05 pm

Issue resolved

VES-0000642

VESP

GROUND

0004

uttam parkar

8355971785

HARDWARE

Principal laptop issue and jio dongle setting for admission -2025-26

2025-06-06 12:49:49 pm

CLOSED

Vishwas paradkar

No internet

Software updated successfully by setting up

Na

NOT REQUIRED

0

Vishwas paradkar

2025-06-10 18:19:15 pm

Network started

VES-0000627

VESP

THIRD

310

shravya patkare

8108332848

NETWORK

CANON PRINTER IP PROBLEM

2025-05-19 10:55:34 am

CLOSED

vishwas paradkar

vlAN DHCP ISSUE

reconfigured

na

NOT REQUIRED

0

vishwas paradkar

2025-05-20 16:57:00 pm

printer started working

VES-0000625

VESP

FIRST

110

ankita alam

7208538950

NETWORK

static ip promblem issues

2025-05-19 10:14:42 am

CLOSED

yogesh v

ISP ISSUE ( B PRIMO)

BYPASS B PRIMOS ISP

na

NOT REQUIRED

0

yogesh v

2025-05-20 16:55:21 pm

FIRST FLOOR INTERNET WORKING PROPERLY

VES-0000623

VESP

FIRST

Library

Ankita alam

7208538950

HARDWARE

Change the printer ribbon in the id card printer

2025-05-17 13:18:48 pm

CLOSED

Vishwas paradkar

Ribbon to be replaced

Replaced ribbon

Ribbon

NOT REQUIRED

0

Vishwas paradkar

2025-05-20 12:11:15 pm

Printer started

VES-0000616

VESP

GROUND

003

UTTAM PARKAR

8355971785

SOFTWARE

ONLINE MEETING CAMERA SETTING ISSUES

2025-05-14 17:30:01 pm

CLOSED

vishwas paradkar

CAMERA NOT WORKING

tried with settings of chrome browser and reconfigerd chrome after reinstallation

na

NOT REQUIRED

0

vishwas paradkar

2025-05-15 15:45:20 pm

CAMERA WORKING PROPERLY

VES-0000615

VESP

FIRST

Library

ankita alam

7208538950

SOFTWARE

ID CARD PRINTER - RIBBON MISCUE ISSUE

2025-05-14 17:23:14 pm

CLOSED

vishwas paradkar

printer error message

checked with cartridge, its ovwer

na

NOT REQUIRED

0

2025-05-15 15:43:57 pm

VES-0000614

VESP

FIRST

110

sanjay wankhade

9819620924

NETWORK

ip address promblem

2025-05-13 12:51:35 pm

CLOSED

Vishwas paradkar

Isp ip issue

Fixed the issue

Na

NOT REQUIRED

0

Vishwas paradkar

2025-05-15 08:05:58 am

Network started

VES-0000613

VESP

FOURTH

406

anushree Isal

9503252791

NETWORK

network issue

2025-05-10 16:46:12 pm

CLOSED

vishwas paradkar

vlAN DHCP ISSUE

reconfigured vlan

na

NOT REQUIRED

0

vishwas paradkar

2025-05-15 15:42:00 pm

NETWORK STARTED.

VES-0000611

VESP

SEVENTH

201

NILESH THORAT

8459770900

SOFTWARE

Google email id space issue

2025-05-09 14:31:12 pm

CLOSED

vishwas paradkar

gmail id space issue

with help of shashank sir account is saved under proper ou

na

NOT REQUIRED

0

vishwas paradkar

2025-05-09 14:38:08 pm

space issue rectified

VES-0000607

VESP

FIRST

library

vivek panbude

9619315483

SOFTWARE

staff id card issue in application

2025-05-08 10:14:54 am

CLOSED

vishwas paradkar

software error

data saved properly with appropriate data type

na

NOT REQUIRED

0

vishwas paradkar

2025-05-08 10:39:23 am

issue solved and i-card got printed correctly

VES-0000601

VESP

THIRD

310

Shravya Patkare

8108332848

HARDWARE

canon network printer sharing issue

2025-05-02 12:52:30 pm

CLOSED

VLAN ISSUE

SOLVED VLAN SHARING

NA

NOT REQUIRED

0

VISHWAS PARADKAR

2025-05-02 12:56:34 pm

PRINTER IS SHARING PROPERLY IN NETworK

VES-0000593

VESP

GROUND

014

uttam parkar

9819829134

HARDWARE

NEW DESKTOP TO BE INSTALLED ALONG WITH OLD PC BACKUP

2025-04-17 10:18:14 am

CLOSED

vishwas paradkar

new pc installed

NOT REQUIRED

0

vishwas paradkar

2025-05-05 16:27:39 pm

pc installed

VES-0000592

VESP

GROUND

004

poonam goraksha

9819829134

HARDWARE

new desktop to be installed along with old pc backup

2025-04-17 10:14:23 am

CLOSED

vishwas paradkar

new pc installed

NOT REQUIRED

0

vishwas paradkar

2025-05-05 16:25:18 pm

pc installed

VES-0000591

VESP

FIRST

111

vivek panbude

9819829134

HARDWARE

i-card printer to be installed on library pc

2025-04-17 10:13:13 am

CLOSED

i-card printer installed and activated with parallel uninstallation from old system

NOT REQUIRED

0

vishwas paradkar

2025-04-19 14:59:21 pm

printer installed and now its working

VES-0000590

VESP

GROUND

014

rupesh shelar

9819829134

SOFTWARE

store (Indent )Software to be installed on desktop

2025-04-17 10:10:29 am

CLOSED

software installed over network

NOT REQUIRED

0

vishwas paradkar

2025-04-19 14:58:02 pm

call completed with software installation

VES-0000589

VESP

FIRST

106

uma lohiya

9819829134

HARDWARE

PC do not start

2025-04-17 10:09:10 am

CLOSED

windows reinstalled and keyboard replaced

NOT REQUIRED

0

vishwas paradkar

2025-04-19 14:57:16 pm

now pc is working

VES-0000588

VESP

FIRST

106

shubhra tonge

9819829134

HARDWARE

PC Not working ( Lan Issue)

2025-04-17 10:07:59 am

CLOSED

onboard lan not working

desktop replaced with working lan and reinstalled windows

NOT REQUIRED

0

vishwas paradkar

2025-04-19 14:55:24 pm

pc made working

VES-0000585

VESP

GROUND

014

Diksha c

9819829134

HARDWARE

Cpu to be replaced... Its very old and working very slow.

2025-04-09 16:02:32 pm

CLOSED

cpu replaced with new ssd and data backed up from old system

NOT REQUIRED

0

vishwas paradkar

2025-04-19 14:56:35 pm

pc made working

VES-0000584

VESP

GROUND

014

Aastha r

9819829134

HARDWARE

Cpu to be replaced... Its working very slow.

2025-04-09 16:00:44 pm

CLOSED

ssd installed and ram increased

NOT REQUIRED

0

vishwas paradkar

2025-04-19 14:54:32 pm

pc made working with latest os

VES-0000582

VESP

GROUND

10

Nikhil satpute

9819829134

HARDWARE

PC do not start

2025-04-07 17:16:00 pm

CLOSED

vishwas paradkar

graphic card issue

reinstalled graphic card and ram

NOT REQUIRED

0

vishwas paradkar

2025-04-19 14:53:05 pm

pc made working

VES-0000577

VESP

FIRST

107

Sangita bhoyar

9819829134

SOFTWARE

Pc shuts down in between

2025-03-28 11:54:35 am

CLOSED

software issue

windows reinstalled

NOT REQUIRED

0

vishwas paradkar

2025-03-28 12:19:42 pm

pc made working

VES-0000523

VESP

THIRD

305

Nikhil shevale

9819829134

SOFTWARE

Pc do not start property. Windows error

2025-01-29 09:59:42 am

CLOSED

vishwas paradkar

software issue

windows reinstalled

NOT REQUIRED

0

vishwas paradkar

2025-03-28 12:27:02 pm

pc made working

VES-0000521

VESP

FOURTH

401

sonali pawar

9819829134

SOFTWARE

android studio not working properly on ifp panel

2025-01-28 13:07:01 pm

CLOSED

vishwas paradkar

disk storage space issue

storage cleaned and made some space

NOT REQUIRED

0

vishwas paradkar

2025-03-28 12:21:53 pm

now software working properly

VES-0000520

VESP

THIRD

305

nikhil

9819829134

SOFTWARE

windows not working

2025-01-28 13:05:07 pm

CLOSED

vishwas paradkar

software issue

windows reinstalled

NOT REQUIRED

0

vishwas paradkar

2025-03-28 12:29:15 pm

pc working now

VES-0000517

VESP

GROUND

all over

VISHWAS PARADKAR

9819829134

NETWORK

Slow speed internet

2025-01-27 09:30:29 am

CLOSED

vishwas paradkar

no internet due to isp issue

co ordinating pravin sir and got updates

NOT REQUIRED

0

vishwas paradkar

2025-03-28 12:27:31 pm

internet started after isp side issue got resolved

VES-0000515

VESP

THIRD

310

Purva patil

9819829134

NETWORK

No network in pc

2025-01-24 15:48:18 pm

CLOSED

vishwas paradkar

ISP ISSUE

isp issue resolved

NOT REQUIRED

0

vishwas paradkar

2025-07-19 16:24:39 pm

VES-0000514

VESP

FIRST

107

VISHWAS PARADKAR

9819829134

HARDWARE

No internet connection for one pc in lab

2025-01-22 15:45:22 pm

CLOSED

vishwas paradkar

vlan issue

co ordinating yogesh sir required changes done

NOT REQUIRED

0

vishwas paradkar

2025-03-28 12:21:05 pm

net is working properly

VES-0000513

VESP

GROUND

10

Vishwas paradkar

9819829134

HARDWARE

CISCO managed switch a Alongwith cisco access point to be configured

2025-01-21 15:48:14 pm

CLOSED

vishwas paradkar

switch is to be configured

co ordinating yogesh sir for switch configuration

NOT REQUIRED

0

vishwas paradkar

2025-03-28 12:23:24 pm

network started working

VES-0000509

VESP

FIRST

111

Vishwas paradkar

9819829134

HARDWARE

Poe switch needs to CONFIGURE for library

2025-01-15 16:53:23 pm

CLOSED

vishwas paradkar

configuration requried

co ordinated yogesh sir for configuration

NOT REQUIRED

0

vishwas paradkar

2025-03-28 12:24:36 pm

switch configuration done

VES-0000508

VESP

FIFTH

508

Vishwas paradkar

9819829134

NETWORK

Network issue to IFP panel

2025-01-15 16:51:25 pm

CLOSED

vishwas paradkar

vlan issue

co ordinating yogesh sir required changes done

NOT REQUIRED

0

vishwas paradkar

2025-03-28 12:17:06 pm

net is working properly

VES-0000445

VESP

FOURTH

406

Anushree i

9503252791

HARDWARE

Pc not switch on

2024-10-23 16:38:14 pm

CLOSED

vishwas paradkar

pc do not power on due to bad smps

smps replaced

smps

IN STOCK

0

vishwas paradkar

2024-10-23 16:43:59 pm

pc started and now working

VES-0000394

VESP

GROUND

103

Vishwas paradkar

9819829134

NETWORK

Wi-Fi issue

2024-10-03 13:47:51 pm

CLOSED

Vishwas paradkar

No internet

Called pravin sir

Na

NOT REQUIRED

0

Pravin sir

2024-10-19 15:50:43 pm

Wifi started

VES-0000361

VESP

THIRD

205

Vidya udhane

9819829134

HARDWARE

Pc not started

2024-09-04 12:51:14 pm

CLOSED

Vishwas paradkar

Smps dead

Replaced smps

Smps

IN STOCK

0

Vishwas paradkar

2024-10-19 15:47:39 pm

Pc started

VES-0000328

VESP

GROUND

10

Vishwas paradkar

9819829134

HARDWARE

Cisco Wi-Fi to be configured

2024-07-31 11:37:46 am

CLOSED

Vishwas paradkar

Configuration required

Configured and started working

NOT REQUIRED

0

Vishwas paradkar

2025-03-28 12:14:31 pm

VES-0000318

VESP

FOURTH

403

Sonali pawar

8767531111

SOFTWARE

SPEAKER NOT WORKING

2024-07-26 12:08:43 pm

CLOSED

Vishwas paradkar

Speaker were not working

Speakers unmuted

Na

NOT REQUIRED

0

Vishwas paradkar

2024-07-29 19:00:38 pm

Speaker started working

VES-0000317

VESP

FIFTH

504

Vaishali rajeshirke

9819829134

HARDWARE

Pc do not start

2024-07-26 12:06:08 pm

CLOSED

Vishwas paradkar

Smps dead

Replaced smps

Smps

IN STOCK

0

Vishwas paradkar

2024-07-29 18:59:30 pm

Pc started

VES-0000293

VESP

GROUND

014

Shrikrishna Gangaram Bhalekar

9920459998

NETWORK

Internet not working

2024-07-09 10:21:26 am

CLOSED

Vishwas paradkar

No internet

Checked connections with the help of sandeep sir and yogesh sir. And corrected the connection

NOT REQUIRED

0

Sandeep sir and yogesh sir

2024-07-16 08:42:31 am

VES-0000285

VESP

GROUND

014

Diksha Chavan

8850918693

SOFTWARE

Keyboard not typed in marathi

2024-07-05 11:45:24 am

CLOSED

Vishwas paradkar

Marathi typing error

Marathi font installed

Na

NOT REQUIRED

0

Vishwas paradkar

2024-07-05 12:09:23 pm

VES-0000273

VESP

GROUND

014

KALPANA VIJAYKUMAR

9867063218

SOFTWARE

EasyTDS Software update issue

2024-06-28 16:11:47 pm

CLOSED

Vishwas paradkar

Software update issue

Software updated successfully by setting up

Na

NOT REQUIRED

0

Vishwas paradkar

2024-06-28 16:13:15 pm

VES-0000270

VESP

GROUND

014

Diksha Chavan

8850918693

HARDWARE

Keyboard not working

2024-06-27 15:13:13 pm

CLOSED

Vishwas paradkar

Keyboard not working

Port changed

--

NOT REQUIRED

0

Vishwas paradkar

2024-06-27 15:40:53 pm

VES-0000269

VESP

GROUND

014

Shrikrishna Gangaram Bhalekar

9920459998

HARDWARE

Scanner not working

2024-06-27 15:09:57 pm

CLOSED

Vishwas paradkar

Scanner not detected

Scanner reinstalled and solved

--

NOT REQUIRED

0

Vishwas paradkar

2024-06-27 15:39:18 pm

VES-0000253

VESP

FOURTH

400

vidya S lunge

9323304026

HARDWARE

some keys on eyoard not working

2024-06-19 15:17:58 pm

CLOSED

vishwas paradkar

keyboard not working

new keyboard issued

keyboard

IN STOCK

0

vishwas paradkar

2024-06-19 15:40:28 pm

keyboard is working now

VES-0000248

VESP

FIRST

108A

vishwas Paradkar

9819829134

HARDWARE

cisco access points configuration error

2024-06-18 10:25:18 am

CLOSED

Yogesh V

cisco access point configure

CISCO ACCESS POINT CONFIGURE

No

NOT REQUIRED

0

yogesh v

2024-06-18 16:57:37 pm

cisco access point working Now