| CALL NO. |
INSTITUTE |
FLOOR NO. |
ROOM NO. |
COMPLAINT-RAISED BY |
MOBILE NO. |
COMPLAINT-TYPE |
COMPLAINT-DETAILED |
CALL OPEN DATE-TIME |
CALL STATUS |
CALL ATTEND BY |
ACTUL PROBLEM FACED |
ACTION TAKEN |
MATERIAL REQUIRED |
MATERIAL AVAILABILITY |
MATERIAL COST |
CALL COMPLETED BY |
CALL RESOLUTION TIME |
REMARK |
VES-0000746 |
SVEPS, SINDHI SOC. |
GROUND |
OFFICE |
MEGHA NARANG |
8591983691 |
SOFTWARE |
uSER LOGIN UPDATE IN PRINCIPAL OFFICE |
2025-08-13 15:31:18 pm |
CLOSED |
deepesh u bamaniya |
no other user login |
create new user and delete old user |
|
NOT REQUIRED |
0 |
deepesh u bamaniya |
2025-08-13 16:23:46 pm |
|
VES-0000744 |
SVEPS, SINDHI SOC. |
GROUND |
office |
Ramesh Dutt |
8424972006 |
SOFTWARE |
DESKTOP NOT WORKING |
2025-08-12 15:06:05 pm |
CLOSED |
deepesh u bamaniya |
Desktop pc already working |
No Action Taken |
|
NOT REQUIRED |
0 |
deepesh u bamaniya |
2025-08-13 16:21:17 pm |
|
VES-0000737 |
SVEPS, SINDHI SOC. |
FOURTH |
Computer lab |
Computer teacher |
9967755547 |
SOFTWARE |
MS word is not working |
2025-08-05 11:16:03 am |
CLOSED |
Deepesh u bamaniya |
word activation issue |
reactivate office 365 3 to 4 pc |
|
NOT REQUIRED |
0 |
Deepesh u Bamaniya |
2025-08-07 15:52:50 pm |
|
VES-0000736 |
SVEPS, SINDHI SOC. |
GROUND |
|
Ramesh Dutt |
8424972006 |
NETWORK |
COUNSELOR LAPTOP TO BE CONNECTED TO PRINTER |
2025-08-04 17:06:57 pm |
CLOSED |
Deepesh u bamaniya |
network not connected |
installed network printer drivers |
|
NOT REQUIRED |
0 |
Deepesh u Bamaniya |
2025-08-07 15:51:33 pm |
|
VES-0000727 |
SVEPS, SINDHI SOC. |
FOURTH |
|
Ramesh Dutt |
8424972006 |
HARDWARE |
COMPUTER AND PRINTER NOT WORKING |
2025-07-28 11:36:19 am |
CLOSED |
Deepesh u bamaniya |
Printer gear issue |
Printer engineer change pickup roller |
|
NOT REQUIRED |
0 |
Deepesh u Bamaniya |
2025-08-04 14:25:48 pm |
printer working |
VES-0000726 |
SVEPS, SINDHI SOC. |
GROUND |
office |
Ramesh Dutt |
8424972006 |
HARDWARE |
CPU NOT WORKING |
2025-07-26 10:32:16 am |
CLOSED |
Deepesh u bamaniya |
no display |
Clean ram cpu working fine |
|
NOT REQUIRED |
0 |
Deepesh u Bamaniya |
2025-08-04 14:21:44 pm |
|
VES-0000691 |
SVEPS, SINDHI SOC. |
GROUND |
2 |
MEGHA NARANG |
8591983691 |
SOFTWARE |
REQUIRE PRINTER CONNECTION WITH COUNSELLER PC |
2025-07-14 11:28:25 am |
CLOSED |
deepesh u bamaniya |
Cannon Network printer need to installed |
Network printer installed |
|
NOT REQUIRED |
0 |
deepesh u bamaniya |
2025-07-16 13:14:50 pm |
|
VES-0000681 |
SVEPS, SINDHI SOC. |
FOURTH |
Computer lab |
ROHINI |
9967755547 |
SOFTWARE |
4 machine ms word issue and 1 machine shows sleep mode |
2025-07-09 16:02:10 pm |
CLOSED |
deepesh u bamaniya |
|
reactivate office 365 in 4 pc and 1 pc replace hdmi cable |
|
NOT REQUIRED |
0 |
deepesh u bamaniya |
2025-07-16 13:13:18 pm |
|
VES-0000667 |
SVEPS, SINDHI SOC. |
GROUND |
OFFICE |
MEGHA NARANG |
8591983691 |
HARDWARE |
Printer not working properly |
2025-06-30 12:42:31 pm |
CLOSED |
deepesh u bamaniya |
Printing issue |
Change Printer IP address |
|
NOT REQUIRED |
0 |
Deepesh u bamaniya |
2025-07-03 15:57:04 pm |
printer working |
VES-0000662 |
SVEPS, SINDHI SOC. |
FIRST |
9 |
Mrs.Varsha jasnani |
8591983691 |
CCTV |
CCTV sCREEN IN HEAD MISTRESS CABIN IS WORKING IN SLOW MOTION |
2025-06-24 13:21:35 pm |
CLOSED |
deepesh u bamaniya |
camera software working slow |
ivms software reinstalled, office 365 and antivirus installed |
na |
NOT REQUIRED |
0 |
deepesh u bamaniya |
2025-06-30 13:08:48 pm |
issue resolved |
VES-0000659 |
SVEPS, SINDHI SOC. |
FOURTH |
|
Rohini teach |
9967755547 |
SOFTWARE |
Need to check all the machine for ms word and word pad ( unable to open ) |
2025-06-20 15:10:09 pm |
CLOSED |
deepesh u bamaniya |
software error |
word pad installed and windows activated |
na |
NOT REQUIRED |
0 |
deepesh u bamaniya |
2025-06-30 13:07:01 pm |
working |
VES-0000651 |
SVEPS, SINDHI SOC. |
THIRD |
3 A |
Ramesh Dutt |
8424972006 |
NETWORK |
Class 3A Screen not working getting hang |
2025-06-16 10:56:59 am |
CLOSED |
deepesh u bamaniya |
|
installed antivirus and clear all teperary files |
|
NOT REQUIRED |
0 |
deepesh u bamaniya |
2025-06-20 11:22:30 am |
|
VES-0000634 |
SVEPS, SINDHI SOC. |
GROUND |
1 |
MEGHA NARANG |
8591983691 |
CCTV |
GROUND FLOOR OUTSIDE MAIN ENTRY CAMERA TURNED TOWARDS ANOTHER VIEW. |
2025-05-23 16:56:30 pm |
CLOSED |
SUDHIR |
REQUIRED TO CHANGE CAMERA DIRECTION |
CHANGE CAMERA DIRECTION |
NA |
NOT REQUIRED |
0 |
SUDHIR |
2025-07-30 11:41:04 am |
working properly |
VES-0000632 |
SVEPS, SINDHI SOC. |
GROUND |
1 |
MEGHA NARANG |
8591983691 |
SOFTWARE |
Printer not working properly AGAIN |
2025-05-23 11:20:51 am |
CLOSED |
deepesh u bamaniya |
printer ip issue |
re configure printer ip |
|
NOT REQUIRED |
0 |
deepesh u bamaniya |
2025-06-20 11:21:09 am |
|
VES-0000631 |
SVEPS, SINDHI SOC. |
GROUND |
1 |
MEGHA NARANG |
8591983691 |
SOFTWARE |
Printer not working properly |
2025-05-22 14:55:31 pm |
CLOSED |
deepesh u bamaniya |
|
reinstalled printer drivers |
|
NOT REQUIRED |
0 |
deepesh u bamaniya |
2025-06-20 11:20:23 am |
|
VES-0000612 |
SVEPS, SINDHI SOC. |
GROUND |
Admin Office |
Varsha Jasnani |
9920832827 |
HARDWARE |
Wifi not connecting with hotspot |
2025-05-09 14:47:56 pm |
CLOSED |
deepesh u bamaniya |
wifi not connected |
enable wifi adapter wifi working fine |
|
NOT REQUIRED |
0 |
deepesh u bamaniya |
2025-05-09 15:32:59 pm |
|
VES-0000586 |
SVEPS, SINDHI SOC. |
GROUND |
1 |
MEGHA NARANG |
8591983691 |
NETWORK |
Net not working properly |
2025-04-15 14:26:35 pm |
CLOSED |
Deepesh U Bamaniya |
no internet |
centralised team resolved internet problem |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2025-04-23 12:33:36 pm |
|
VES-0000581 |
SVEPS, SINDHI SOC. |
GROUND |
office |
office |
8424972006 |
BIO-METRIC |
bIOMETRIC REPORT NOT GENERATED |
2025-04-05 15:44:43 pm |
CLOSED |
shashank jOSHI |
Software issue |
update SOFTWARE settings |
NA |
NOT REQUIRED |
0 |
SHASHANK JOSHI |
2025-07-30 11:30:29 am |
working properly |
VES-0000574 |
SVEPS, SINDHI SOC. |
GROUND |
2 |
RAMESH DUTT |
8591983691 |
SOFTWARE |
TALLY SETUP IN LAPTOP FOR AUDITOR |
2025-03-27 11:32:51 am |
CLOSED |
Deepesh U Bamaniya |
Tally Erp Not installed in laptop |
Installed Tally Erp 5.1 and Copy Company Data Tally working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2025-03-27 12:02:35 pm |
|
VES-0000569 |
SVEPS, SINDHI SOC. |
GROUND |
|
Ramesh Dutt |
8424972006 |
BIO-METRIC |
attendeance is not reflacting properly in generated report for may employees |
2025-03-24 10:29:12 am |
CLOSED |
YOGESH |
Software issue |
update SOFTWARE settings |
NA |
NOT REQUIRED |
0 |
yogesh |
2025-07-30 11:01:09 am |
working properly |
VES-0000562 |
SVEPS, SINDHI SOC. |
GROUND |
|
Ramesh Dutt |
8424972006 |
BIO-METRIC |
attendeance is not reflacting properly in generated report for may employees |
2025-03-20 16:18:09 pm |
CLOSED |
YOGESH |
Software issue |
update SOFTWARE settings |
NA |
NOT REQUIRED |
0 |
yogesh |
2025-07-30 10:21:38 am |
working properly |
VES-0000558 |
SVEPS, SINDHI SOC. |
FOURTH |
|
Ramesh Dutt |
8424972006 |
NETWORK |
Required sharingnetwork printer |
2025-03-08 10:21:54 am |
CLOSED |
Deepesh U Bamaniya |
Canon Network printer not installed in computer lab 1 pc |
installed cannon network printer driver in pc printer working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2025-03-08 12:45:24 pm |
|
VES-0000543 |
SVEPS, SINDHI SOC. |
GROUND |
|
Megha Narang |
8591983691 |
NETWORK |
Erp website is not working in my pc |
2025-02-20 14:26:26 pm |
CLOSED |
Deepesh U Bamaniya |
printer not sharing on wifi |
installed network printer in wifi printer working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2025-02-21 15:31:16 pm |
|
VES-0000542 |
SVEPS, SINDHI SOC. |
GROUND |
2 |
Megha NARANG |
8591983691 |
SOFTWARE |
2 Laptop connection with printer for easy printing through wifi |
2025-02-18 14:14:17 pm |
CLOSED |
Deepesh U Bamaniya |
site not working |
reinstalled google chrome site working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2025-02-21 15:29:51 pm |
|
VES-0000536 |
SVEPS, SINDHI SOC. |
GROUND |
office |
Mrs.Varsha jasnani |
8424972006 |
HARDWARE |
computer not started |
2025-02-08 10:17:46 am |
CLOSED |
Deepesh U Bamaniya |
No display |
clean ram and upgrade windows 11 pc working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2025-02-13 15:24:01 pm |
|
VES-0000533 |
SVEPS, SINDHI SOC. |
THIRD |
19 |
Rohini teach |
9967755547 |
SOFTWARE |
Ms word is not working |
2025-02-06 16:50:54 pm |
CLOSED |
Deepesh U Bamaniya |
Tata Tft panel problem |
reinstalled windows in tata tft panel for maxhub engineer and installed microsoft office 365 and activate office 365 working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2025-02-13 15:22:00 pm |
|
VES-0000524 |
SVEPS, SINDHI SOC. |
FIRST |
7 |
Megha NARANG |
8591983691 |
CCTV |
Music room camera is not working properly showing lines in the footage. |
2025-01-29 10:37:13 am |
CLOSED |
sudhir tambe |
lining issue |
Camera wiring cable join proper camera working fine |
|
NOT REQUIRED |
0 |
sudhir tambe |
2025-03-25 11:50:51 am |
|
VES-0000506 |
SVEPS, SINDHI SOC. |
GROUND |
1 |
Megha NARANG |
8591983691 |
SOFTWARE |
Requirement of tally prime ACESS in my pc |
2025-01-13 12:40:04 pm |
CLOSED |
Deepesh U Bamaniya |
Tally prime installation |
installed tally prime tally working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2025-01-13 12:55:47 pm |
|
VES-0000500 |
SVEPS, SINDHI SOC. |
GROUND |
1 |
Anuja muker |
7303576242 |
HARDWARE |
Print is not working |
2025-01-06 11:20:16 am |
CLOSED |
Deepesh U Bamaniya |
Printer driver not installed Rita mam laptop |
installed Printer drivers printer working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2025-01-06 11:27:01 am |
|
VES-0000499 |
SVEPS, SINDHI SOC. |
GROUND |
1 |
Anuja muker |
73035 7624 |
HARDWARE |
PC is not working |
2025-01-06 10:09:19 am |
CLOSED |
Deepesh U Bamaniya |
Disk boot failure eroor in desktop pc |
Reconnect Hdd cable proper Desktop pc working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2025-01-06 11:28:16 am |
|
VES-0000484 |
SVEPS, SINDHI SOC. |
FIRST |
7 |
Megha NARANG |
8591983691 |
CCTV |
Music room camera is not working properly showing lines in the footage. |
2024-12-10 12:26:40 pm |
CLOSED |
sudhir tambe |
camera not working |
change bnc connector camera working |
|
NOT REQUIRED |
0 |
sudhir thambe |
2025-01-27 16:09:45 pm |
|
VES-0000477 |
SVEPS, SINDHI SOC. |
GROUND |
01 |
Veslarc- pRerna |
9768301465 |
HARDWARE |
pc not working |
2024-12-02 10:21:19 am |
CLOSED |
Deepesh U Bamaniya |
No Display |
Clean RAM and connect display cable proper pc working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2024-12-02 11:20:19 am |
|
VES-0000462 |
SVEPS, SINDHI SOC. |
FIRST |
11 |
Megha NARANG |
8591983691 |
CCTV |
camera is not reflecting in Tv in principal madam room |
2024-11-16 15:07:49 pm |
CLOSED |
Deepesh U Bamaniya |
no display cameras in cctv desktop pc |
reconnect hdmi cable in desktop pc cctv camera show in cctv desktop pc |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2024-11-16 16:16:37 pm |
|
VES-0000453 |
SVEPS, SINDHI SOC. |
FOURTH |
TURF |
Megha NARANG |
8591983691 |
CCTV |
CAMERA NO.16 ON TURF NOT WORKING AND NO REMOTE PLAYBACK SHOWING |
2024-11-09 16:50:44 pm |
CLOSED |
sudhir tambe |
camera not working |
change bnc connector for camera side and camera smps change |
|
NOT REQUIRED |
0 |
sudhir tambe |
2024-11-18 11:53:55 am |
|
VES-0000443 |
SVEPS, SINDHI SOC. |
GROUND |
1 |
Megha NARANG |
8591983691 |
HARDWARE |
CHECK AND FIX THE PC IN COUNSELLOR ROOM |
2024-10-21 14:03:57 pm |
CLOSED |
Deepesh U Bamaniya |
|
Connect Desktop pc in CounseLlor room pc working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2024-10-21 16:57:07 pm |
|
VES-0000441 |
SVEPS, SINDHI SOC. |
GROUND |
2 |
Megha NARANG |
8591983691 |
CCTV |
BACK SIDE OFFICE CAMERA IS NOT WORKING |
2024-10-19 14:21:57 pm |
CLOSED |
SUDHIR |
RUSTED RJ 45 CONNECTOR, CONNECTIVITY ISSUE |
CHANGED RJ 45 CONNECTOR |
RJ45 CONNECTOR |
IN STOCK |
0 |
SUDHIR |
2024-10-22 13:08:38 pm |
CAMERA IS WORKING PROPERLY |
VES-0000428 |
SVEPS, SINDHI SOC. |
GROUND |
2 |
Anuja muker |
73035 7624 |
HARDWARE |
PC is not working please come and check on urgent basis |
2024-10-14 15:59:14 pm |
CLOSED |
Deepesh U Bamaniya |
No boot device found |
connect hdd sata and power cable proper windows working |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2024-10-14 16:25:57 pm |
|
VES-0000419 |
SVEPS, SINDHI SOC. |
GROUND |
2 |
Megha NARANG |
8591983691 |
CCTV |
OUTSIDE GATE CAMERA IS NOT WORKING |
2024-10-10 11:50:46 am |
CLOSED |
sudhir tambe |
camera not working |
replace new camera cctv camera working fine |
|
NOT REQUIRED |
0 |
sudhir tambe |
2024-11-18 11:52:27 am |
|
VES-0000390 |
SVEPS, SINDHI SOC. |
GROUND |
office |
office |
8424972006 |
SOFTWARE |
urgent adobe reader not working pre -primary data in tds software we have to transfer |
2024-10-01 13:34:23 pm |
CLOSED |
Deepesh U Bamaniya |
adobe reader not working |
reinstalled adobe reader pdf working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2024-10-09 13:48:32 pm |
|
VES-0000384 |
SVEPS, SINDHI SOC. |
FOURTH |
Computer room |
Computer teacher |
9819654156 |
SOFTWARE |
Word problem |
2024-10-01 10:51:29 am |
CLOSED |
Deepesh U Bamaniya |
Licensed key problem |
reactivate licensed key microsoft word working fine |
|
NOT REQUIRED |
0 |
Deepesh U Bamaniya |
2024-10-01 13:01:13 pm |
|
VES-0000377 |
SVEPS, SINDHI SOC. |
GROUND |
0 |
Aniket |
9082076413 |
CCTV |
Outdoor main entry right side cctv not working. |
2024-09-25 17:05:45 pm |
CLOSED |
SUDHIR |
CONNECTIVITY PROBLEM |
REPLACED RJ45 CONNECTOR |
RJ45 CONNECTOR |
IN STOCK |
0 |
SUDHIR |
|
|
VES-0000327 |
SVEPS, SINDHI SOC. |
GROUND |
2 |
Megha NARANG |
8591983691 |
NETWORK |
Internet is working very slow kindly resolve asap |
2024-07-31 11:33:00 am |
CLOSED |
Aniket |
internet working slow |
restart the network switch |
no |
NOT REQUIRED |
0 |
aniket |
2024-08-09 11:23:35 am |
internet is working |
VES-0000274 |
SVEPS, SINDHI SOC. |
FOURTH |
401 |
Aniket |
9082076413 |
SOFTWARE |
Microsoft office licence expired |
2024-07-01 14:02:57 pm |
CLOSED |
Aniket |
not able to use ms-office in computer lab |
install updates in all computers |
no |
NOT REQUIRED |
0 |
aniket |
2024-07-02 15:03:33 pm |
now they are easy to use microsoft office in computer lab |
VES-0000257 |
SVEPS, SINDHI SOC. |
THIRD |
16 |
Aniket |
9082076413 |
NETWORK |
No internet in ifp panel |
2024-06-21 12:31:12 pm |
CLOSED |
Aniket |
There is no internet connection in classroon 3A(Room no 16) |
Check the lan connection in classroom and change the patch cord. after changing patch cord the internet connection is working fine. |
patch cord |
NOT REQUIRED |
0 |
Aniket |
2024-06-21 14:45:56 pm |
now the internet connection is working fine in classroom. |
VES-0000234 |
SVEPS, SINDHI SOC. |
FOURTH |
1 |
ROHINI TREACHER |
9967755547 |
OTHERS |
no internet |
2024-04-16 11:45:01 am |
CLOSED |
Aniket |
No internet in computer lab |
Network connection resolved |
no |
NOT REQUIRED |
0 |
Aniket |
2024-06-19 15:54:46 pm |
No remarks |
VES-0000134 |
SVEPS, SINDHI SOC. |
GROUND |
Office |
varsha jasnani |
9920832827 |
SOFTWARE |
folder not found |
2023-04-26 14:06:52 pm |
CLOSED |
samadhan |
folder not found |
search the folder and found |
na |
NOT REQUIRED |
0 |
samadhan |
2023-04-26 14:15:25 pm |
issue resolved |