|
VES-0000006
|
VESCOP
|
GROUND
|
1
|
Bapusaheb
|
CCTV
|
in Principal Madam Cabin room no 1CCtv camera not seen from dvr 1 to dvr 6
|
24/01/2023 10:44
|
Pravin
|
NETWORK ISSUE
|
VLAN restored properly
|
NO
|
NOT REQUIRED
|
0
|
Pravin
|
18/03/2023 12:59
|
CLOSED
|
all cctv cameras are displayed on screen properly
|
|
|
VES-0001105
|
VESCOP
|
SIXTH
|
603
|
Keyur Shastri
|
HARDWARE
|
Key board not working
|
2026-10-31 07:44:16 am
|
|
|
|
|
|
0
|
|
|
OPEN
|
|
keyur.shastri@ves.ac.in
|
|
VES-0001101
|
VESCOP
|
FIRST
|
102 CIL
|
Srushti Sawant
|
NETWORK
|
Zeta Sizer PC has no network
|
2026-10-30 10:43:12 am
|
Kajol
|
Network port was not working, resulting in no network connectivity.
|
Network port reset and reconfigured. Network connectivity checked and issue resolved.
|
0
|
NOT REQUIRED
|
0
|
Kajol
|
2026-10-30 11:05:00
|
CLOSED
|
|
srushti.sawant@ves.ac.in
|
|
VES-0001072
|
VESCOP
|
SIXTH
|
607
|
Manisha Nabar
|
SOFTWARE
|
Required access to AI software
|
2026-10-24 11:12:03 am
|
Kajol
|
Required access to AI software such as Canva, Gamma, etc. Unable to sign up and sign in to the AI software.
|
Assisted the user in signing up and signing in to AI software such as Canva and Gamma.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-10-26 11:49:28
|
CLOSED
|
|
manisha.nabar@ves.ac.in
|
|
VES-0001071
|
VESCOP
|
SIXTH
|
607
|
Manisha Nabar
|
NETWORK
|
No internet
|
2026-10-24 11:11:14 am
|
Kajol
|
No internet connectivity due to a faulty LAN cable.
|
Replaced the LAN cable and checked the internet connectivity.
|
LAN Cable
|
IN STOCK
|
0
|
Kajol
|
2026-10-26 11:46:50
|
CLOSED
|
|
manisha.nabar@ves.ac.in
|
|
VES-0001057
|
VESCOP
|
GROUND
|
Admin office
|
Aparna Shivsharan
|
HARDWARE
|
Desktop working very slow
|
2026-10-22 14:44:29 pm
|
Kajol
|
PC is running very slow and taking more time to perform normal operations.
|
Install a 256 GB SSD to improve system performance and reduce booting and application loading times.
|
SSD
|
REQUIRED TO PURCHASE
|
0
|
Kajol
|
2026-10-27 16:11:26
|
CLOSED
|
|
aparna.shivsharan@ves.ac.in
|
|
VES-0001052
|
VESCOP
|
THIRD
|
Staff room
|
aparna.palshetkar
|
HARDWARE
|
Computer running slow
|
2026-10-21 15:02:19 pm
|
Kajol
|
PC is running very slow and taking more time to perform normal operations.
|
Install a 256 GB SSD to improve system performance and reduce booting and application loading times.
|
SSD
|
REQUIRED TO PURCHASE
|
0
|
Kajol
|
2026-10-27 16:11:08
|
CLOSED
|
|
aparna.palshetkar@ves.ac.in
|
|
VES-0001051
|
VESCOP
|
FIRST
|
101
|
Kajol Thale
|
NETWORK
|
The 24 port managed switch with IP address 10.0.0.31 is not working. Kindly check the issue and arrange to shift the LAN cables to another available switch to restore network connectivity.
|
2026-10-21 14:40:20 pm
|
Kajol
|
The 24 port managed switch with IP address 10.0.0.31 is not working. Kindly check the issue and arrange to shift the LAN cables to another available switch to restore network connectivity.
|
Shifted the LAN cables from the faulty 24-port managed switch (IP address: 10.0.0.31) to another available switch to restore network connectivity.
|
NA
|
NOT REQUIRED
|
0
|
Sandip
|
2026-10-22 15:11:13
|
CLOSED
|
|
kajol.khandagale97@ves.ac.in
|
|
VES-0001045
|
VESCOP
|
FOURTH
|
402
|
mithali.rathod
|
NETWORK
|
wifi is not working in classroom
|
2026-10-16 15:58:43 pm
|
Kajol
|
Sophos Access Point was restarting frequently.
|
Reset the Sophos Access Point to its factory settings and reconfigured the device to restore stable network connectivity.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-10-24 11:20:16
|
CLOSED
|
|
mithali.rathod@ves.ac.in
|
|
VES-0001030
|
VESCOP
|
SIXTH
|
611
|
Dhiraj Patil
|
HARDWARE
|
pc not working
|
2026-10-14 13:56:49 pm
|
Kajol
|
pc restarts frequently
|
Complaint logged with Minitech for the CPU, as the CPU is under warranty.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-10-21 15:16:05
|
PENDING
|
|
dhiraj.patil@ves.ac.in
|
|
VES-0001029
|
VESCOP
|
THIRD
|
306
|
Dhiraj Patil
|
NETWORK
|
wifi is not working
|
2026-10-14 13:32:22 pm
|
Kajol
|
Wi-Fi is not working, and users are unable to connect to the internet.
|
Checked the Wi-Fi connectivity and network settings, performed basic troubleshooting
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-10-19 11:13:25
|
CLOSED
|
|
dhiraj.patil@ves.ac.in
|
|
VES-0001028
|
VESCOP
|
GROUND
|
3
|
Kajol Thale
|
HARDWARE
|
printer not working
|
2026-10-14 11:24:06 am
|
Kajol
|
Printer driver issue.
|
Reinstalled/updated the printer drivers and tested the printer to ensure it is functioning properly.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-10-14 11:26:04
|
CLOSED
|
|
kajol.khandagale97@ves.ac.in
|
|
VES-0001026
|
VESCOP
|
SIXTH
|
602
|
Manasi Gholkar
|
HARDWARE
|
PC working slow while starting and also during the day
|
2026-10-14 10:12:30 am
|
Kajol
|
PC is running very slow and taking more time to perform normal operations.
|
Temporary files and unnecessary data were cleared, startup applications were checked, and system performance was optimized. Necessary troubleshooting was carried out.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-10-14 10:31:14
|
CLOSED
|
|
manasi.gholkar@ves.ac.in
|
|
VES-0001022
|
VESCOP
|
SIXTH
|
607
|
Manisha Nabar
|
SOFTWARE
|
Required access to AI software
|
2026-10-13 15:29:12 pm
|
Kajol
|
Required access to AI software such as Google Gemini Unable to sign up and sign in to the AI software.
|
Assisted the user in signing up and signing in to AI software such as Google Gemini.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-10-26 11:50:54
|
CLOSED
|
|
manisha.nabar@ves.ac.in
|
|
VES-0001021
|
VESCOP
|
SIXTH
|
607
|
Manisha Nabar
|
SOFTWARE
|
Required access to AI software
|
2026-10-13 15:27:35 pm
|
Kajol
|
The Microsoft Office 365 account has been removed, and the user is unable to sign in to Office applications.
|
Checked the Microsoft Office 365 sign-in issue and re-signed in with the official account. Verified Office activation and confirmed that the applications are working properly.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-10-26 11:45:17
|
CLOSED
|
|
manisha.nabar@ves.ac.in
|
|
VES-0000996
|
VESCOP
|
THIRD
|
Faculty room
|
aparna.palshetkar
|
HARDWARE
|
The computer is running slowly
|
2026-10-08 20:02:39 pm
|
Kajol
|
PC is running very slow and taking more time to perform normal operations.
|
Temporary files and unnecessary data were cleared, startup applications were checked, and system performance was optimized. Necessary troubleshooting was carried out.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-10-09 12:38:28
|
CLOSED
|
|
aparna.palshetkar@ves.ac.in
|
|
VES-0000962
|
VESCOP
|
FOURTH
|
404
|
mithali.rathod
|
HARDWARE
|
computer is not working
|
2026-10-03 16:20:07 pm
|
Kajol
|
User’s password has expired and needs to be reset. However, the user has forgotten the password and is unable to reset it.
|
Password was reset by me, and the issue was successfully resolved.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-10-05 14:28:56
|
CLOSED
|
|
mithali.rathod@ves.ac.in
|
|
VES-0000958
|
VESCOP
|
SIXTH
|
609
|
Rajashree Hirlekar
|
HARDWARE
|
computer running very slow
|
2026-10-03 11:03:14 am
|
Kajol
|
PC is running very slow and taking more time to perform normal operations.
|
The hard disk has been formatted and the operating system (OS) has been reinstalled successfully.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-10-16 16:40:09
|
CLOSED
|
|
rajashree.hirlekar@ves.ac.in
|
|
VES-0000947
|
VESCOP
|
GROUND
|
Admin office
|
Aparna Shivsharan
|
HARDWARE
|
Monitor Not working
|
2026-10-01 09:37:58 am
|
kajol
|
Monitor is not receiving power.
|
The faulty monitor was replaced with a spare monitor.
|
Monitor
|
IN STOCK
|
0
|
kajol
|
2026-10-01 10:25:48
|
CLOSED
|
|
aparna.shivsharan@ves.ac.in
|
|
VES-0000943
|
VESCOP
|
GROUND
|
Admin office
|
Aparna Shivsharan
|
HARDWARE
|
Desktop not working
|
2026-09-30 11:53:38 am
|
kajol
|
OS crashed
|
The hard disk has been formatted and the operating system (OS) has been reinstalled successfully.
|
NA
|
NOT REQUIRED
|
0
|
kajol
|
2026-10-01 10:27:38
|
CLOSED
|
|
aparna.shivsharan@ves.ac.in
|
|
VES-0000942
|
VESCOP
|
SECOND
|
203
|
Kajol Thale
|
NETWORK
|
Switch-side patch panel patching issue
|
2026-09-30 11:39:22 am
|
Sandip
|
Switch-side patch panel patching issue
|
Switch-side patch panel patching issue was identified and resolved. The patching was corrected and the network connection was tested successfully.
|
NA
|
NOT REQUIRED
|
0
|
Sandip
|
2026-10-13 11:57:15
|
CLOSED
|
|
kajol.khandagale97@ves.ac.in
|
|
VES-0000941
|
VESCOP
|
THIRD
|
304
|
Kajol Thale
|
NETWORK
|
Switch-side patch panel patching issue
|
2026-09-30 10:58:02 am
|
kajol
|
Switch-side patch panel patching issue
|
Switch-side patch panel patching issue was identified and resolved. The patching was corrected and the network connection was tested successfully.
|
NA
|
NOT REQUIRED
|
0
|
sandip
|
2026-10-01 10:31:41
|
CLOSED
|
|
kajol.khandagale97@ves.ac.in
|
|
VES-0000937
|
VESCOP
|
THIRD
|
303
|
sneha.bagle
|
HARDWARE
|
the pc is very slow
|
2026-09-29 11:37:45 am
|
Kajol
|
PC is running very slow and taking more time to perform normal operations.
|
Temporary files and unnecessary data were cleared, startup applications were checked, and system performance was optimized. Necessary troubleshooting was carried out.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-09-29 14:32:58
|
CLOSED
|
|
sneha.bagle@ves.ac.in
|
|
VES-0000936
|
VESCOP
|
THIRD
|
303
|
Sneha Bagle
|
NETWORK
|
the network is not stable
|
2026-09-29 11:31:16 am
|
Kajol
|
network unstable
|
Network connectivity was checked. The network cable, switch port, and connectivity were inspected. Necessary troubleshooting was carried out, and the network connection was restored and stabilized.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-09-29 14:31:17
|
CLOSED
|
|
sneha.bagle@ves.ac.in
|
|
VES-0000908
|
VESCOP
|
FIFTH
|
502
|
Kirti Bhave
|
HARDWARE
|
The footfall pc is not working
|
2026-09-22 15:02:50 pm
|
Kajol
|
The operating system (OS) is corrupted
|
The hard disk has been formatted and the operating system (OS) has been reinstalled successfully.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-09-23 14:05:22
|
CLOSED
|
|
kirti.bhave@ves.ac.in
|
|
VES-0000907
|
VESCOP
|
SIXTH
|
611
|
mushtaque.shaikh
|
HARDWARE
|
PC RESTARTS FREQUENTLY
|
2026-09-22 12:24:02 pm
|
Kajol
|
pc restarts frequently
|
Complaint logged with Minitech for the CPU, as the CPU is under warranty.
|
NA
|
NOT REQUIRED
|
0
|
Kajol
|
2026-09-29 14:28:23
|
PENDING
|
under warranty in process
|
mushtaque.shaikh@ves.ac.in
|
|
VES-0000451
|
VESCOP
|
SECOND
|
205A
|
Kajol khandagale
|
HARDWARE
|
Computer not working
|
2024-12-18 16:42:46 pm
|
Kajol
|
Os crashed
|
Harddisk Formatted
|
|
NOT REQUIRED
|
0
|
Kajol
|
2024-12-18 16:49:37 pm
|
CLOSED
|
|
Kajol.khandagale97@ves.ac.in
|
|
VES-0000419
|
VESCOP
|
GROUND
|
|
Gayatri
|
SOFTWARE
|
CPU not working
|
2024-11-11 15:01:05 pm
|
Kajol
|
Ram Error
|
Ram Cleaned
|
no
|
NOT REQUIRED
|
0
|
Kajol
|
2024-12-18 16:47:37 pm
|
CLOSED
|
|
gayatri.vazirani@ves.ac.in
|
|
VES-0000091
|
VESCOP
|
SIXTH
|
606
|
Kajol
|
HARDWARE
|
PRINTER IS NOT ACCESS IN NETWORK
|
13/03/2023 9:41
|
Pravin
|
PRINTER IS NOT ACCESS IN NETWORK
|
PRINTER IP CONFIGURATION PART CREATED PROPERLY
|
NO
|
NOT REQUIRED
|
0
|
Pravin
|
13/03/2023 9:43
|
CLOSED
|
PRINTER IS WORKING PROPERLY IN NETWORK
|
|
|
VES-0000090
|
VESCOP
|
SIXTH
|
606
|
Kajol
|
NETWORK
|
SOPHOS WIFI INSTALLATION
|
13/03/2023 9:38
|
Yogesh
|
sophos wifi is not connected
|
add sophos ap in sophos firewall properly
|
NO
|
NOT REQUIRED
|
0
|
Pravin
|
13/03/2023 9:46
|
CLOSED
|
wifi is working properly in room no.606
|
|